Ordering
Placing Orders
It's easy to place an order with us. If you know what you want simply add the item to your shopping cart and click checkout. We accept multiple payment methods online. If you need more advise on any product we're happy to help 24/7 on the FREEPHONE telephone number, via e-mail or use the Call Me Back button. No matter where in the world you are or your requirements we can help.
e-mail Notifications
Once you've placed your order you will receive an email letting you know your order is in processing. When your order status changes or if we have any updates we will drop you another email. We believe in keeping customers as up to date as possible. If you don't have access to your email you can call us on the FREEPHONE telephone number or login to My Account where you can view your order status and any emails we have sent you. If you have paid via Credit / Debit Card you will also receive an email from WorldPay informing you that your payment was accepted. If you have created your own account / ordered online you will be given the option to choose your own password.
My Account
You can create an account here at anytime but if it's your first order an account will be created for you. If you register on the site yourself you will be able to choose your password OR if you order via the telephone you will receive a password via email so you can login to your account. This is a handy way to make future orders even easier and quicker as our website will keep a note of your account details. Through My Account you can view your order status and any emails we have sent you. It also allows you to print an invoice for your own records or look at past orders. If you have forgotten or lost your password simply enter your email address here and we will send you a new password.
Printing Invoices
Although you will receive an invoice with your goods if you wish to print an invoice for your own records simply login to your account, find the order and click print.
Cancelling Orders
If you need to cancel an order you email or call us on the FREEPHONE telephone number. We will check the cancellation is within our standard Conditions of Sale and process any refunds or credit notes due accordingly.
Returning Goods
We offer a 30-Day "No Quibble" money back guarantee on all orders except software and consumables that have been used. Please see Conditions of Sale for our full returns policy.
Payment
Payment Methods
We accept most major Credit / Debit Cards, Purchasing Cards, Cheques, Bank Transfers (BACS), International Money Orders (IMO), PayPal & Google Checkout. In certain circumstances we will allow Cash on Collection (must be arranged prior to ordering). If you have a Trade Account you can select this as a payment option at checkout. We are also able to offer a Purchase Order system online.
Our site is totally secure and no Credit / Debit Card details are held on our servers, we also use 128bit encryption. However, If you're still not comfortable with using your Credit / Debit Card online you can still order on the website and select a call back at checkout; once we have received your order a member of our sales team will contact you via telephone to take your card details. Orders are dispatched on clearance of funds unless purchased on a Trade Account.
Trade Account
Open a Trade Account today (subject to status) please click here
Finance Options
Survequip.com has put together a range of special finance deals that provide customers with an alternative to paying at the time of order, with an easy and attractive alternative. Finance is the convenient way to get the equipment you want today without breaking the bank! Finance options give you the ability to spread the cost of the products you want NOW, over a period of time. Read more about our Finance Options here.
0% Interest Free* scheme is available on certain products over 12 months.
Standard Finance* scheme over 12, 24, 36 or 48 months (fixed rate).
*Subject to Status
Price Match Promise
We have a Price Match Promise so in the unlikely event you see the same product cheaper elsewhere, email or call us and we will be happy to match or beat that price, subject to the other supplier having the items in stock. We are rarely beaten on price or service but if you think we can do better on any item please let us know!
VAT Information
All prices listed on our site exclude VAT. Our website will work out the VAT for you at checkout before asking for payment. VAT is only charged to orders shipped within the UK.
Shipping
Shipping Charges
Shipping charges apply to all orders. Shipping rates are based on size, weight, cost of goods, type of goods and destination area or country. Our minimum shipping charge is £8.99 which ensures your order is handled with care, delivered on time, is fully insured and traceable through the courier system. Our website will work out the correct shipping charge for your order at checkout before asking for payment.
Shipping Destinations
We often ship orders around the world so regardless of where you are we can probably get the order to you. Delivery can be made to your home, workplace or anywhere you wish. Certain Credit / Debit Card payment services require that we ship the goods to the registered card holder address, please ask if you are unsure whether you can use an alternative address or not.
Delivery Days & Times
We dispatch orders Monday to Friday (except UK public holidays). Standard delivery days are Monday to Friday although we can also deliver on Saturdays at an additional cost. If you need your order before 12 or before 9 we can arrange this too, simply call us with your delivery requirements and we will quote you a set delivery charge. We aim to dispatch all order within a maximum of 5 working days. Standard delivery to the UK Mainland is Next Day (ex Islands and Highlands of Scotland). International deliveries can take several days are we are happy to estimate a delivery date for your order. Any special order items or items that are on longer delivery will be notified to the customer on receipt of order. These include items such as those that need calibrating before dispatch, ie gas detectors. If time is of the essence on delivery please email or call us and we will be happy to give you a specific delivery time. Please Note! Import duties are occasionally required by the receiving country customs, we are not responsible for this element and do not quote or charge for it in our prices and quotations
Missing Part or Full Delivery
Sometimes we will dispatch orders in more than one part or in more than one package. If you receive a delivery and some items are missing please see the invoice / packing slip to see if we have sent you a part-order or if the order is in more than one box. If we send a part-order we will normally notify you via email the day it leaves us stating what you should expect to receive and what will follow soon. If you have received a dispatch note via email but no parcel has arrived when expected drop us an email or call us and we'll be happy to track the order and keep you up to date.
Goods Damaged
While we take great care in checking your goods and packaging them correctly unfortunately from time to time some goods do get damaged in transit. When we dispatch your goods we will send you an email to let you know and remind you to sign for the goods as "unchecked" - This allows insurance claims for damaged goods to be dealt with more efficiently. If you have received damaged goods don't panic - if you're not happy with your order when it arrives neither are we. All we ask is that you take the earliest opportunity to inspect and test your goods and if you find a problem let us know via email or call us
Product Information
Pricing of Goods
We believe we are very competitive on price so we decided to offer a simple Price Match Promise: If you see the same product cheaper elsewhere, email or call us and we will be happy to match or beat that price, subject to the other supplier having the items in stock. We are rarely beaten on price or service but if you think we can do better on any item please let us know! Our prices are displayed excluding VAT. Please remember when considering a purchase that only Survequip offers 12 reasons to shop. Please Note! Import duties are occasionally required by the receiving country customs, we are not responsible for this element and do not quote or charge for it in our prices and quotations.
Technical Information
Products on our site are listed with as much information as we can gather and where possible will be updated. However, If you require more technical information on any product on our site email or call us and we'll have the answers or speak to the manufacturer and get straight back to you.
Guarantee & Warranty
All the items on our site carry the manufacturers standard 12 month guarantee unless otherwise stated. For 2nd hand and re-conditioned equipment please see the product listing. Alternatively email or call us.
Health & Safety
Please remember that some equipment and consumables can be harmful if used incorrectly. Always read the instructions and take any precautions advised. If you are at all unsure how to operate or use any of our products please contact us via email or call us for advise.
Descriptions & Images
We work hard to keep our product listings and images up to date but from time to time specifications and product designs may differ. All images are meant as a guide only (although the majority will be correct) but the main text of the product description is what you are buying. Sometimes the image may include other items but they may or may not be part of the product for sale. If you are unsure about what is included please email or call us. Sometimes we have no alternative due to manufacturing cycles but to supply an alternative item in place of the one you have ordered, normally you will be notified of this, but some low value items e.g. consumables may be sent in their place as a matter of course.
Website Information
My Account
You can create an account here at anytime but if it's your first order an account will be created for you. You will receive a password via email so you can login to your account. This is a handy way to make future orders even easier and quicker as our website will keep a note of your account details. Through My Account you can view your order status and any emails we have sent you. It also allows you to print an invoice for your own records or look at past orders. If you have forgotten or lost your password simply enter your email address here and we will send you a new password.
Security Information
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
- Transaction Encryption
The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
- Security for the Shopper
Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
- Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
Cookies
Our website requires cookies to work the shopping cart.
Source & Supply
Can't find what you're looking for? Try our new Source & Supply system. Maybe you already know what product you need or maybe you're looking for a battery for a certain total station. We can Source & Supply thousands of items from many manufacturers at highly competitive prices. Working so close to the manufacturers enables us to tap in to a large stock of new and old equipment including spare parts and accessories. What have you got to lose?
It's this simple:
- email or call us with as much information as you have.
- Leave your contact details.
- We'll get back to you with an answer.
Example products found using Source & Supply:
- Specialist Drawing Paper
- Laser Level Batteries
- Total Station Instructions
- Leica Disto Spare Parts
- 2nd Hand Equipment (including Total Stations & GPS)
- Fox Valley compatible Line Marker Paint
- Specialist Compasses and Clinometers
- & more...
Newsletter
When you create an account you will be given the option to receive the Survequip Newsletter. The newsletter content varies from selections of new products, special offers, sale / clearance items and all the equipment that might make your job a little bit easier, faster or safer. You can unsubscribe to the newsletter at any time by clicking the unsubscribe link at the bottom of the email or by logging in to My Account and turning the Newsletter option off.
Contact Us
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OR Call Me Back
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